Description

Fidelity Bank is a full-fledged commercial bank operating in Nigeria, with over 5 million customers who are serviced across its 250 business offices and various other digital banking channels. Focused on select niche corporate banking sectors as well as Micro Small and Medium Enterprises (MSMEs), Fidelity Bank is rapidly implementing a digital based retail banking strategy which has resulted in exponential growth in savings deposits over the last Six (6) years, with over 40 percent customer enrollment on the Bank’s flagship mobile/internet banking products As a part of this Strategy Fidelity Bank has launched its customer service over WhatsApp. The Fidelity Bank WhatsApp chatbot can help Customers can help customer to - - Check their Balance - Topup Airtime - Send Money - Open Account - Raise complaints - Other Banking Services