Description

Switzerland’s leading telecom service provider Swisscom has also started to offers customer service via WhatsApp Chatbot. It is available 24 hours a day and 7 days a week to assist their customers. Simple customer service tasks – such as the delivery of new PIN or PUK codes or access to bills – are handled by a chatbot. Customer inquiries that cannot be handled by the chatbot are forwarded to the customer service department. Currently, Swisscom only provides WhatsApp-based customer services to users of Swisscom-branded services. Connect now to know more on WhatsApp!